Privacy Policy

Introduction

Apaltek Co., Ltd. (“Apaltek,” “the Company,” “we,” “our,” or “us”) is a global provider of graphite processing equipment, integrated production line solutions, and EPC (Engineering, Procurement, and Construction) contracting services for anode material manufacturers. We serve customers across multiple continents, including Asia, Europe, North America, and other international markets, and we recognize that protecting the privacy and personal information of our customers, partners, website visitors, and business contacts is fundamental to maintaining the trust that our global relationships are built on.

This Privacy Policy (“Policy”) describes, in detail, how Apaltek collects, uses, discloses, stores, transfers, and otherwise processes personal information in connection with our website, our sales and engineering communications, our marketing activities, and our broader business operations. This Policy applies to all visitors, users, and other parties who interact with our website located at https://www.apaltek.com (the “Website”), as well as individuals who communicate with us through email, WhatsApp, telephone, trade show interactions, or other business channels.

We encourage you to read this Policy carefully. By accessing or using our Website, submitting an inquiry, requesting a quotation, or otherwise engaging with Apaltek, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with any part of this Policy, we ask that you refrain from using our Website or providing us with personal information.

This Policy should be read together with any additional terms, notices, or disclosures that may apply to specific products, services, or promotions offered by Apaltek from time to time.

1. Scope of This Policy

This Policy applies to personal information collected by Apaltek through:

• Our corporate Website and any associated subdomains or regional/localized website versions
• Online inquiry forms, quotation requests, and contact forms
• Email correspondence between you and our sales, engineering, technical support, or customer service teams
• WhatsApp, WeChat, and other instant messaging channels used for business communication
• Trade shows, exhibitions, and in-person business meetings where information is subsequently recorded in our systems
• Marketing subscriptions, newsletters, and downloadable technical resources
• Any other digital or offline channel through which you voluntarily provide personal information to Apaltek

This Policy does not apply to information processed by third parties who operate their own websites, platforms, or services, even where those third parties are linked from our Website or referenced in our communications. Please refer to Section 10 for further information regarding third-party websites and services.

2. Information We Collect

We collect personal and technical information through a variety of methods, described in detail below.

2.1 Information You Provide to Us Directly

When you contact us, request product information, submit an inquiry, request a quotation, register for a newsletter, or otherwise communicate with our team, we may collect the following categories of information:

• Full name
• Company name and business registration details (where relevant)
• Job title, position, or department
• Business email address
• Phone number and/or mobile number
• WhatsApp ID, WeChat ID, or other messaging application identifiers
• Country, region, or business location
• Shipping or billing address, where applicable to a quotation or order
• Product requirements, including production capacity, raw material specifications, and desired output parameters
• Project timelines, budget ranges, and procurement intentions
• Technical specifications, engineering drawings, or supporting documents that you choose to share with us
• Correspondence history and records of prior communications with our team
• Any additional information you voluntarily include in messages, attachments, or forms submitted to us

Example: When you submit an inquiry through our Website’s contact form requesting a quotation for a continuous graphitization production line, we may collect your name, company details, email address, phone number, and technical requirements (such as desired throughput and material type) in order to prepare an accurate and complete technical proposal.

2.2 Information Automatically Collected

When you visit our Website, certain technical and behavioral information may be collected automatically through cookies, server logs, and similar tracking technologies, including:

• IP address and approximate geographic location derived from it
• Browser type, version, and language settings
• Device type, screen resolution, and operating system
• Internet service provider (ISP)
• Pages visited, sequence of navigation, and time spent on each page
• Click patterns, scroll depth, and on-site interaction behavior
• Referring website, search engine, or search keywords used to reach our Website
• Date and time of each visit
• Unique device identifiers, where applicable

This information is generally collected in aggregate or pseudonymized form for analytical purposes and is used to help us understand how our Website is used, identify technical issues, and improve overall performance, content, and marketing effectiveness.

2.3 Information from Third-Party Sources

In certain circumstances, we may also receive information about you from third-party sources, including:

• Business directories, trade platforms, or B2B marketplaces (e.g., Alibaba, industry sourcing platforms)
• Publicly available company registries or professional networking platforms
• Trade show organizers or industry associations we partner with
• Referrals from existing customers, partners, or distributors
• Marketing and analytics service providers who assist us in understanding audience demographics

We combine information from these sources with information you provide directly only where necessary to support legitimate business purposes, such as verifying company details or enhancing the accuracy of our records.

3. How We Use Your Information

We use the personal information we collect for the following business purposes:

3.1 Business Communication and Sales Support

• Responding to product, technical, and pricing inquiries
• Preparing and delivering quotations, technical proposals, and equipment specifications
• Discussing customization, engineering, or integration requirements for your production line
• Coordinating factory acceptance tests (FAT), site visits, and installation schedules
• Providing after-sales support, spare parts assistance, and maintenance guidance
• Following up on outstanding proposals or unresolved business discussions
• Maintaining accurate records of our ongoing business relationship with you

3.2 Website Operation and Improvement

• Ensuring the Website functions correctly across browsers and devices
• Diagnosing and resolving technical issues or errors
• Analyzing aggregate visitor behavior and traffic patterns
• Optimizing website structure, content, and navigation
• Testing and improving new website features prior to broader release
• Ensuring appropriate security measures are in place to protect the Website and its users

3.3 Marketing and Communications

Where permitted by applicable law, and with your consent where required, we may use your information to:

• Share updates about new equipment, production lines, or technology developments
• Distribute company news, press releases, and industry announcements
• Provide technical articles, whitepapers, or educational content related to graphite processing and anode material manufacturing
• Invite you to participate in trade shows, webinars, or industry events
• Conduct customer satisfaction surveys or market research

You may withdraw your consent to marketing communications, or otherwise opt out, at any time by using the unsubscribe link included in our emails or by contacting us directly using the details in Section 13.

3.4 Legal, Compliance, and Risk Management

• Complying with applicable laws, regulations, and industry standards
• Enforcing our terms of service, contracts, and agreements
• Detecting, investigating, and preventing fraud, security incidents, or unauthorized access
• Establishing, exercising, or defending legal claims
• Maintaining internal records required for accounting, tax, or export compliance purposes

We do not use your personal information for any purpose materially different from those described in this Section without providing you with appropriate notice and, where required, obtaining your consent.

4. Legal Basis for Processing (Where Applicable)

Where applicable data protection laws require a legal basis for processing personal information, we rely on one or more of the following:

• Consent — where you have given clear consent for us to process your information for a specific purpose, such as receiving marketing communications
• Contractual necessity — where processing is necessary to respond to your inquiry, prepare a quotation, or fulfill a business agreement
• Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our Website or maintaining accurate business records, provided such interests are not overridden by your rights
• Legal obligation — where processing is required to comply with applicable laws or regulatory requirements

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to operate the site, personalize your experience, and analyze traffic. Cookies are small text files stored on your device when you visit our Website. We use the following categories of cookies:

5.1 Essential Cookies

Necessary for the core functionality and security of our Website, including:

• Enabling basic website navigation and page loading
• Supporting security functions, such as detecting fraudulent activity
• Maintaining session state during your visit

These cookies cannot be disabled, as the Website may not function properly without them.

5.2 Analytics and Performance Cookies

Used to help us understand how visitors interact with our Website, including:

• Overall website traffic volume and trends
• Visitor engagement, bounce rate, and session duration
• Popular pages, content, and product categories

Examples of tools we may use include Google Analytics and similar analytics platforms.

5.3 Advertising and Marketing Cookies

Used to measure and improve the performance of our advertising and marketing campaigns, including:

• Google Ads conversion tracking
• Campaign attribution and performance optimization
• Retargeting of relevant content to visitors who have previously interacted with our Website

5.4 Functional Cookies

Used to remember your preferences and provide enhanced, personalized features, such as:

• Preferred language or region settings
• Previously viewed products or pages

5.5 Managing Your Cookie Preferences

You may manage, block, or delete cookies at any time through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling certain cookies, particularly essential or functional cookies, may affect the availability or functionality of certain features on our Website.

6. How We Share Your Information

Apaltek does not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. We may, however, share your information in the following limited circumstances:

6.1 Internal Departments

Your information may be shared internally within Apaltek among relevant departments — including our sales, engineering, production, quality assurance, and customer service teams — strictly for the purpose of responding to your inquiry, preparing technical proposals, or fulfilling your business requirements.

6.2 Service Providers and Business Partners

We may engage trusted third-party service providers to support our business operations, including:

• Website hosting, cloud infrastructure, and IT support providers
• Analytics and marketing technology providers (e.g., Google Analytics, Google Ads)
• Email delivery and customer relationship management (CRM) platforms
• Logistics, freight forwarding, and shipping partners involved in order fulfillment
• Payment processing institutions, where applicable to a transaction
• Professional advisors, including legal, accounting, and consulting firms

These service providers are contractually obligated to process your information only as necessary to provide their services to us, in accordance with our instructions, and are not authorized to use your information for their own independent purposes.

6.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your information may be transferred to a successor entity as part of that transaction. We will take reasonable steps to ensure that any such successor continues to honor the commitments described in this Policy.

6.4 Legal Requirements and Protection of Rights

We may disclose your information where we believe, in good faith, that such disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from government authorities, regulators, or law enforcement
• Comply with court orders, subpoenas, or other legal proceedings
• Protect the rights, property, or safety of Apaltek, our employees, customers, or the public
• Investigate or prevent fraud, security breaches, or violations of our policies

7. International Data Transfer

As a company serving customers across multiple regions and countries, personal information you provide to us may be accessed, processed, transferred, or stored in countries other than your country of residence, including jurisdictions that may have data protection laws different from those in your home country.

Where such international transfers occur, we take reasonable and appropriate measures — including contractual clauses, technical safeguards, and internal access controls — designed to ensure that your personal information continues to receive a level of protection consistent with this Policy and applicable law, regardless of where it is processed.

If you are located in a jurisdiction with specific cross-border data transfer requirements (such as the European Economic Area, United Kingdom, or other regions with comparable regulations), you may contact us for further information regarding the safeguards applicable to the transfer of your personal information.

8. Data Security

We take the security of your personal information seriously and implement a range of reasonable technical and organizational measures designed to protect it from unauthorized access, disclosure, alteration, loss, or destruction, including:

• Role-based access controls limiting data access to authorized personnel on a need-to-know basis
• Ongoing security monitoring and periodic review of our systems and infrastructure
• Secure data storage practices, including encryption where appropriate
• Internal data protection procedures, policies, and employee training
• Regular system maintenance, patching, and vulnerability assessment
• Restricted physical access to facilities where information may be stored

While we take these precautions seriously and continuously work to strengthen our security posture, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information, and you provide information to us at your own risk.

Should we become aware of a data security incident that affects your personal information, we will take appropriate steps in accordance with applicable law, which may include notifying affected individuals and relevant authorities where required.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

• Responding to and fulfilling your inquiries, quotations, or service requests
• Maintaining accurate business, transactional, and financial records
• Meeting applicable legal, regulatory, tax, or export compliance obligations
• Supporting ongoing customer relationships, including after-sales and warranty support
• Establishing, exercising, or defending legal claims where necessary

The specific retention period may vary depending on the nature of the information and the purpose for which it was collected. For example, information related to a completed transaction may be retained for a period consistent with applicable accounting or tax record-keeping requirements, while inquiry information from a prospective customer who does not proceed with a purchase may be retained for a shorter period.

Once personal information is no longer required for these purposes, we will take reasonable steps to securely delete, destroy, or anonymize it in accordance with our internal data retention and disposal procedures.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, and resources, including:

• Partner, supplier, and distributor websites
• Social media platforms (e.g., LinkedIn, YouTube, Facebook)
• Industry associations, publications, and external technical resources
• Payment processors or logistics tracking platforms

These third-party websites and services operate independently of Apaltek and are governed by their own privacy policies and terms of use. We do not control, and are not responsible for, the privacy practices, content, security, or accuracy of information found on third-party websites. We encourage you to review the privacy policies of any third-party website before providing personal information to it.

11. Children’s Privacy

Our Website, products, and services are designed for business and industrial use and are not directed at, nor intended for use by, children. We do not knowingly collect personal information from individuals below the age of legal consent applicable in their jurisdiction.

If we become aware that we have inadvertently collected personal information from a child without appropriate parental or guardian consent, we will take reasonable steps to promptly delete such information from our records. If you believe we may have inadvertently collected such information, please contact us using the details in Section 13.

12. Your Privacy Rights

Depending on the laws applicable to your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

• Access — request confirmation of whether we process your personal information, and access to that information
• Correction — request that we correct inaccurate or incomplete personal information
• Deletion — request that we delete your personal information, subject to applicable legal or contractual retention requirements
• Restriction — request that we restrict or limit the processing of your personal information under certain circumstances
• Objection — object to certain processing activities, such as direct marketing or processing based on legitimate interests
• Withdrawal of consent — withdraw previously given consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal
• Data portability — request a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible
• Lodge a complaint — file a complaint with a relevant data protection authority in your jurisdiction, if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided in Section 13. We may need to verify your identity before processing certain requests, and we will respond within a reasonable timeframe in accordance with applicable law. In certain circumstances, we may not be able to fulfill a request in full — for example, where retention is required for legal or contractual reasons — and we will explain the basis for any such limitation.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of the rights described above, please contact us using the details below. We will make reasonable efforts to respond to your inquiry in a timely manner.

Apaltek Co., Ltd. Email: info@apaltek.com Website: https://www.apaltek.com

14. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, legal or regulatory requirements, technological developments, or improvements to our Website and services. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice such as a notification on our Website.

We encourage you to review this Policy periodically to remain informed about how we collect, use, and protect your personal information. Your continued use of our Website following the posting of any changes constitutes your acceptance of the revised Policy.